OIG Advisory Regarding City Operating Policies and Procedures
Summary
The City of Chicago Office of Inspector General (OIG) has completed a review of the City’s practices for documenting operating policies and procedures.
Executive Summary
Regularly maintained, thorough, and well communicated policies and procedures are critical tools for both operational efficiency and government accountability. Policies that are not documented and distributed may be inadequately followed or misunderstood. OIG investigations and audits have revealed that various departments do not properly document, and communicate to staff, their policies and procedures. This lack of documentation and communication undermines the City’s ability to govern effectively and efficiently and has resulted in lost revenue and decreased employee accountability.
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