Follow-Up of Department of Family and Support Services Homeless Services Audit

Executive Summary

The purpose of the 2015 audit was to determine how DFSS selected and monitored homeless service providers, called “delegate agencies.” Our audit found that, due to multiple errors in DFSS’s evaluation of Request for Proposal (RFP) respondents, DFSS may not have selected the most qualified agencies. In addition, because of gaps in the audit process, DFSS failed to hold agencies fully accountable for program inadequacies and inaccurate reporting.

Based upon the results of our audit, we recommended that DFSS should:

• improve reviewer training and evaluate its RFP Scoring Tool to determine where it could
• minimize the probability of human error;
• improve its quality control procedures;
• design its delegate agency audit tool to ensure that all known problems are identified and
• categorized appropriately and consistently;
• more thoroughly examine the scope and causes of inaccurate performance data; and
• hold delegate agencies fully accountable for misreporting performance data.