Technical support intern

Under the direction of the chief information analyst, the technical support intern works with other Center for Information Technology & Analytics (CITA) team members to provide on-site tier one technical support to end-users, diagnosing and resolving hardware and software issues, and installing and configuring computer systems.

OIG is accepting technical support intern applications for summer 2025. Start and end dates are flexible.

DUTIES:

• Troubleshoots first tier software and hardware problems.
• Responds to in-person, email, or online requests for technical support.
• Coordinates with team members to resolve or escalate user problems.
• Sets up and configures office desktops, laptops, computer hardware, printers, mobile devices, and peripheral equipment.
• Maintains inventory of IT hardware and software assets and mobile devices.
• Prepares training materials and instructs users in the operation of new or upgraded software applications.
• Performs related duties as required.

MINIMUM QUALIFICATIONS: Must have completed the first year of study towards computer sciences or information technology. Must be able to abide by OIG’s Confidentiality policies.

DESIRED EXPERIENCE, SKILLS AND ABILITIES:

• Interest in the work of the Office of Inspector General, including government oversight and civic engagement.
• Some knowledge of troubleshooting computer-related problems.
• Some knowledge of hardware and software installation and configuration procedures and techniques.
• Some knowledge of commercial computer systems applications and their capabilities.
• Ability to organize, prioritize, monitor, and execute competing assignments, and control deadlines.
• Consciousness of diversity, inclusion, and equity challenges across communities, including for underserved and underrepresented communities in the City of Chicago, and commitment to address those challenges and positively contribute to OIG’s internal culture of inclusion, respect, and community.
• Capability to collaborate with colleagues from a wide array of technical and professional disciplines and backgrounds in and across all the office’s sections.

ANNUAL SALARY: Unpaid. Internships must be completed for course credit.

WE VALUE DIVERSITY

The Office of the Inspector General (OIG) is an equal opportunity employer.

OIG is an inclusive organization that hires and develops all its staff of all levels regardless of race, religion, color, ethnicity, national origin, ancestry, marital or parental status, sex, gender expression or identity, sexual orientation, physical or mental ability, age, veteran status, and all other characteristics protected by law.

OIG strives to create the kind of workplace where a socially diverse mix of people can thrive professionally. We pride ourselves in meeting our legal charge to promote economy, effectiveness, efficiency, and integrity in government. Through the hard work of our passionate and innovative team, OIG aims to serve every community with equity, respect, and dignity.

If you would like to request a reasonable accommodation due to disability or pregnancy to participate in the application process, please contact the OIG’s Manager of Human Resources Eloise Markham at emarkham@igchicago.org. Please be prepared to provide information in support of your reasonable accommodation request.

THE CITY OF CHICAGO IS AN EQUAL OPPORTUNITY AND MILITARY FRIENDLY EMPLOYER

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The City of Chicago does not participate in E-Verify (Employment Eligibility Verification System). In addition, employment at the Office of Inspector General is contingent upon a satisfactory criminal background check.

NOTIFICATION REGARDING USE OF ARTIFICIAL INTELLIGENCE (AI)

The submission of written materials (e.g., writing sample, essay, cover letter, etc.) generated in-part or fully by AI is strongly discouraged. Candidates who submit AI generated written materials may be disqualified from further consideration.