Intake specialist

Under direction of the chief intake specialist, this position receives intakes (complaints about misconduct that falls under OIG’s investigative purview, as well as information provided by the public to OIG about the functioning of City operations and places for improvement from City officials and employees or members of the public) and documents and processes those for further investigation or inquiry by OIG.

DUTIES:

• Receives intakes from members of public, elected and appointed officials, City employees, and others who have information about misconduct or the functioning of City government
• Process intakes for OIG, including by conducting preliminary information gathering on the intake, gathering relevant documents, writing detailed intake reports, and entering intakes in OIG’s case management system
• Interviews complainants to obtain required information
• Analyzes intake data and advises management on potential trends
• Follows up on intakes, inquiries, and concerns to ensure they are resolved in a timely manner
• Interacts professionally with members of the public, elected officials, appointed officials, civic organizations and other individuals associated with private and public entities including commercial and non-profit organizations
• Other duties as assigned by the chief intake specialist

MINIMUM QUALIFICATIONS: Either 1) Five years of customer service or administrative work experience; or 2) graduation from an accredited college with an Associate’s degree plus three years of customer service or administrative work experience; or 3) graduation from an accredited college or university with a bachelor’s degree or higher plus one year of customer service or administrative work experience.

PREFERRED QUALIFICATIONS:

• Bachelor’s degree
• Language fluency in both English and Spanish
• Excellent analytical skills
• Excellent writing, research, and editing skills
• Ability to organize, prioritize, monitor, and execute competing assignments, and control deadlines
• Ability to communicate information and ideas in writing so others will understand
• Ability to listen to and understand information and ideas presented through spoken words and sentences

SKILLS AND ABILITIES:

• Strong work ethic and professionalism
• Excellent written and oral communication
• Excellent interpersonal, communication, and problem-solving skills
• Collaborates with co-workers and thrives in a team-based environment
• Ability to effectively work cross functionally in a fast-paced work environment

ANNUAL SALARY: Range: $52,716 – $85,980 (annual increases)

Starting: $52,716 (non-negotiable); post successful six-month review $55,272.

BENEFITS: For information on City of Chicago employees’ benefits, please visit the City of Chicago benefits office website.

TRAVEL AND SCHEDULE: Travel outside Chicago is not required. Standard office hours are 9:00 a.m. to 5:00 p.m.

RESIDENCY REQUIREMENT: Employees must be a resident of the City of Chicago and proof of residency is required at the commencement of employment.

KNOWLEDGE SKILL AND ESSAY REQUIREMENT: A passing score on a knowledge skill test(s) and/or essay may be required. Your application must include a response to the following prompt:

In less than 500 words, please describe your process for setting priorities and handling competing deadlines in a fast-paced work environment. Please draw on any examples from your professional experience as appropriate.

WE VALUE DIVERSITY

The Office of the Inspector General (OIG) is an equal opportunity employer.

OIG is an inclusive organization that hires and develops all its staff of all levels regardless of race, religion, color, ethnicity, national origin, ancestry, marital or parental status, sex, gender expression or identity, sexual orientation, physical or mental ability, age, veteran status, and all other characteristics protected by law.

OIG strives to create the kind of workplace where a socially diverse mix of people can thrive professionally. We pride ourselves in meeting our legal charge to promote economy, effectiveness, efficiency, and integrity in government. Through the hard work of our passionate and innovative team, OIG aims to serve every community with equity, respect, and dignity.

If you would like to request a reasonable accommodation due to disability or pregnancy to participate in the application process, please contact OIG’s Manager of Human Resources Eloise Markham at emarkham@igchicago.org. Please be prepared to provide information in support of your reasonable accommodation request.

THE CITY OF CHICAGO IS AN EQUAL OPPORTUNITY AND MILITARY FRIENDLY EMPLOYER

In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire. The City of Chicago does not participate in E-Verify (Employment Eligibility Verification System). In addition, employment at the Office of Inspector General is contingent upon a satisfactory criminal background check.

NOTIFICATION REGARDING USE OF ARTIFICIAL INTELLIGENCE (AI)

The submission of written materials (e.g., writing samples, essays, cover letters, etc.) generated in part or fully by AI is strongly discouraged. Candidates who submit AI-generated written materials may be disqualified from further consideration.