OIG 2025 Language Access Compliance Report
Summary
The City of Chicago Office of Inspector General (OIG) will make reasonable efforts to provide language assistance for Limited English Proficiency (LEP) persons.
Executive Summary
The threshold for the provision of language access services is an LEP population speaking a language that constitutes five percent of the City of Chicago’s population or 10,000 individuals, whichever is less.
Under these standards, as determined by the Mayor’s Office of Immigrant, Migrant, and Refugee Rights (IMRR), certain City departments are required to provide services in Spanish, Mandarin, Polish, Arabic, Hindi, and Urdu (in 2025). OIG will assess the LEP population it serves using the four-factor analysis issued by the U.S. Department of Justice (DOJ) in 2002*. For LEP persons whose primary language is not Spanish, Mandarin, Polish, Arabic, Hindi, or Urdu, OIG will consider translation or interpretation services on a case-by-case basis.
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