Second Follow-up to OIG’s Audit of DHR Performance Evaluation Process

Executive Summary

The City of Chicago Office of Inspector General (OIG) has completed a second follow-up to its October 2020 audit of the Department of Human Resources’ (DHR) management of the performance evaluation process for City employees. Based on DHR’s responses, OIG concludes that DHR has partially implemented two of the six corrective actions related to the audit findings and has not implemented the remaining four.

The purpose of OIG’s 2020 audit was to determine whether DHR ensured that City departments evaluated their employees’ performance periodically as required by Personnel Rule XIV, and, if so, whether the evaluation process aligned with national best practices. The audit found that DHR did not ensure that departments evaluated all employees. DHR had not clearly defined the roles and responsibilities related to periodic evaluations required by Personnel Rule XIV, nor did it ensure City departments’ compliance with the rule.