Department of Buildings Complaint-Based Inspections Follow-Up Inquiry
Summary
The City of Chicago Office of Inspector General has completed a follow-up to its April 2018 audit of the Department of Buildings’ complaint-based inspection operations. Based on the Department’s responses, OIG concludes that DOB has partially implemented corrective actions related to the audit findings.
Executive Summary
The purpose of the 2018 audit was to determine whether DOB met required deadlines for responding to building complaints, whether the Department effectively prioritized complaints, and whether the records of building code violations available to the public on the City’s Data Portal and DOB’s Building Permit and Inspection Records web page were complete and accurate. Our audit found that DOB did not have effective strategies for prioritizing complaint-based inspections, which resulted in potential health and safety hazards going unaddressed for longer than allowed by the Municipal Code of Chicago, and that the City’s websites did not provide the public with a property’s complete violation history.
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