Chicago Department of Finance Archives - Chicago Office of Inspector General

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OIG Audit of Metered Water Billing Finds That Errors and Poor Communication between the Department of Finance and the Department of Water Management Have Led to Billing Spikes

May 6, 2026

FOR RELEASE: May 6, 2026 PRESS CONTACT: Deanna Shoss, Communications, 773.478.8417 The City of Chicago Office of Inspector General (OIG) has completed an audit of the Department of Finance (DOF) and Department of Water Management’s (DWM) processes for billing water use at metered properties, and for addressing customer billing issues, including billing spikes. OIG found […]