Language Access

The Office of Inspector General (OIG) will make reasonable efforts to provide language assistance for Limited English Proficiency (LEP) persons. The threshold for the provision of language access services is an LEP population speaking a language that constitutes 5% of the City of Chicago’s population or 10,000 individuals, whichever is less. Under these standards, as determined by the Mayor’s Office of New Americans, certain City Departments are required to provide services in Spanish, Mandarin, Polish, Arabic, and Hindi. OIG will assess the LEP population it serves using the four-factor analysis issued by the U.S. Department of Justice in 2002. For LEP persons whose primary language is not Spanish, Mandarin, Polish, Hindi, or Arabic, OIG will consider translation/interpretation services on a case-by-case basis. Language assistance OIG may provide to LEP persons includes, but is not limited to:

  • Telephonic interpretation line
  • Written translation services
  • Oral interpretation services

For more information, see OIG’s Language Access Policy or contact OIG’s Access Coordinator at