OIG Advisory Regarding the City’s Wellness Program

This advisory finds that the City is spending over $3 million annually on the wellness program contract with American Healthways Services, LLC, but does not track or measure the program’s performance and benefits in a way that sheds light on whether the program is meeting the City’s goal.

The advisory suggests that, if Chicago Lives Healthy is renewed for 2016, the City establish a performance measurement framework for the program. Without such a framework, the City cannot make evidence-based, cost-benefit decisions about the future of Chicago Lives Healthy.